1. Introduction

Welcome to Insta Relocation Packers & Movers ("Company", "we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

2. Information We Collect

We collect both personally identifiable information and non-personal data from our users. The types of information we may collect include:

• Personal Information: Your full name, email address, phone number, physical address, and identity proof documents (when applicable).
• Service Details: Details regarding your relocation including dates, origin, destination, inventory of items, and special requirements.
• Payment Information: Credit/debit card details, bank details, UPI or other digital payment information (processed through secure third-party providers).
• Website Usage Data: Information on how you interact with our website, including IP address, browser type, pages visited, and session data.

3. How We Use Your Information

We use your information to provide and improve our services, process transactions, and enhance customer experience. Specifically, we may use your data to:

• Schedule and manage your move
• Respond to your inquiries and provide customer support
• Send confirmations, invoices, and administrative messages
• Analyze user activity and website performance
• Comply with legal obligations and resolve disputes
• Promote new services or special offers (with your consent)

4. Legal Bases for Processing

Depending on your location, our legal basis for collecting and using personal information will depend on the personal data concerned and the specific context in which we collect it. Typically, we process personal information:

• With your consent
• To perform a contract with you
• For compliance with a legal obligation
• To protect your vital interests
• For our legitimate business interests (e.g., improving our services, fraud prevention)

5. Sharing and Disclosure of Information

We do not sell your personal data. However, we may share your data with third parties in the following situations:

• Service Providers: With logistics partners, drivers, and third-party vendors to fulfill your relocation request.
• Payment Gateways: To process transactions securely.
• Legal Obligations: If required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

6. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including compliance with legal, regulatory, tax, accounting, or reporting requirements. When we no longer need your personal information, we securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data. These include encrypted data storage, secure communication protocols (SSL), regular software updates, and restricted access to sensitive information. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access – You can request copies of your personal data.
• Right to rectification – You can request that we correct inaccurate information.
• Right to erasure – You can request that we delete your personal data under certain conditions.
• Right to restrict processing – You can request the limitation of your personal data use.
• Right to object to processing – You can object to our processing under certain circumstances.
• Right to data portability – You can request we transfer your data to another organization.

To exercise any of these rights, please contact us using the details provided below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze trends, and administer the site. You can control cookie preferences through your browser settings. Types of cookies we may use include:

• Essential Cookies: Necessary for the website to function properly.
• Performance Cookies: Collect anonymous data on website usage.
• Functionality Cookies: Remember your preferences and settings.
• Advertising Cookies: Deliver personalized ads based on your browsing habits.

10. Third-Party Links

Our website may contain links to external sites that are not operated by us. We have no control over and assume no responsibility for the privacy practices of any third-party websites or services. We encourage you to review their privacy policies before providing any personal data.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child without verification of parental consent, we will delete such data as soon as possible.

12. International Data Transfers

If you are accessing our services from outside India, please note that your information may be transferred, stored, and processed in India, where our servers are located and our central database operates. By using our services, you consent to the transfer of your data to India and other jurisdictions that may not offer the same level of data protection as your country.

13. Updates to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.